Shipping policy

Thank you for shopping with Studio Vela Co. This Shipping Policy explains how we process, ship, and deliver your order.

 

Processing Time: Orders are typically processed and shipped within 2 business days of purchase. You will receive a confirmation email with tracking information as soon as your order ships. Orders are not processed or shipped on weekends or public holidays.

 

Shipping Rates & Delivery: We currently offer free shipping to addresses within the United States. Most items ship from our supplier network, so please allow 10-16 business days for delivery after your order ships. Delivery times are estimates and are not guaranteed.

 

International Shipping: At this time we primarily ship within the United States. If international shipping becomes available, additional customs fees, import duties, or taxes may apply and are the responsibility of the customer.

 

Order Tracking: Once your order ships, you will receive a tracking number by email so you can follow your package to your door.

 

Delays: Occasionally shipments may be delayed due to circumstances beyond our control, such as carrier delays, weather, or high order volume. We appreciate your patience and will do our best to keep you informed.

 

Questions: If you have any questions about your shipment, please contact us through our Contact page.